Store Policy
SHIPPING
Q: What is your shipping policy?
A: Orders are processed Monday through Friday. Before your order ships, please allow 1-2 business days for order processing. Orders are not processed or shipped on weekends or holidays, please keep this in mind when selecting your shipping options. If you request that no signature be required for delivery and the package is left unattended, you’re accepting full responsibility for loss or damage. For security purpose, a request for signature cannot be removed for packages being delivered to select areas.
For our customer protection, Cosmic Bomb offers Route Shipping Insurance for every order placed. You may opt out of using the shipping insurance service offered, but please be advised that, after shipment we are not responsible for packages that are lost, or damage once the order had been shipped.
With your order number, you can track your order or contact us at info@shopcosmicbomb.com.
RETURNS
Q: What is your return policy?
A: We only accept the return of unused items. Returns are accepted within 14 days from the day you placed your order. We do not refund any Shipping costs. Items(s) can only be returned in original condition with original packaging. If the item has been used, Cosmic Bomb reserves the right to refuse the return or charge a restocking fee.
PRICE ADJUSTMENTS
Q: What is your policy on price adjustment?
A: Cosmic Bomb do not offer price adjustment at any time.
PROMOTIONS
Q: What is your policy on promotional codes?
A: All promo codes are a limited time offer and must be entered at the time of purchase. Promo codes are not valid on previous purchases. Other restrictions may apply.
Q: What is your policy on returning something where promotional Free Shipping was applied to my order?
A: If you wish to return or exchange an item and you received free shipping for this item, a shipping charge will be deducted from the total amount credited back to you. If for some reason you wish to return or exchange an item and the amount of merchandise kept after the return does not reach the minimum requirement for the original discount given in the order, the discount amount will be properly deducted from the refund. For example, If any items are returned on a domestic order that received the promotional free shipping with a minimum purchase of $75.00, and a return is made with the remaining order kept being less than $75.00, a shipping fee will be charged for all items on the original order.
Q: What is your policy on returning on something where I received a promotional Gift with purchase?
A: If you wish to return or exchange an item and the amount of merchandise kept after the return does not reach the minimum requirement for the Gift with Purchase, you must return the Gift with Purchase in original condition with all tags attached and in its original packaging or the Gift with Purchase retail value will be deducted from the total amount credited back to you.
DEFECT / DAMAGE PRODUCTS
Q: What do I do if the product which I receive is believed to be damaged or defected?
A: It is mandatory for us to do a quality control check before we ship out the products. If any product that was shipped to you damaged or defected, you must report this to info@shopcosmicbomb.com.
WRONG PRODUCTS
Q: What happens if the product I receive is not what I have order?
A: Please contact info@shopcosmicbomb.com.
PRODUCT RETURN
Q: How do I return a product?
A: You must obtain a Return Merchandise Authorization (RMA) number from Cosmic Bomb. You may write an email to info@shopcosmicbomb.com to receive a RMA number. Please include a reason of why you’re returning
This product. All return product without a RMA number will not be accepted.
TRACK YOUR ORDER
Q: Where is my shipment?
A: You can track your order directly on the carrier’s website or click on the Track Order link in your account for tracking status.
RETURN SHIPPING FEE
Q: Who is responsible for return shipping fee?
A: Buyers are responsible for all return shipping fee.
RETURN SHIPPING ADDRESS
Q: How can I obtain a return shipping address?
A: Return shipping address will be given to you once you have obtained a RMA number.
Q: What is required in the return shipping package?
A: You must have the original item, unknown, unused, along with the original package. Please also put a copy of RMA form inside the return package as well.
INTERNATIONAL CUSTOM FEES
Q: Will I be charged a foreign custom tax?
A: Shopcosmicbomb.com does not charge a foreign custom tax. There may be a possible custom tax clearance when your package arrives that your will be responsible for.
Q: Does the international shipping charge includes foreign custom tax?
A: No, buyers will be responsible for any possible foreign custom tax charges.
Q: Does the international shipping charge includes foreign custom tax?
A: No, buyers will be responsible for any possible foreign custom tax charges.
Q: Do you know my country’s foreign custom tax fee?
A: Please check the fees at your local custom office for foreign tax information.
Q: Can you mark “Gift” when shipping my international order to me?
A: Unfortunately we cannot mark : Gift” to avoid any possible custom tax you may be responsible for.
Q: Will there be any custom tax clearance?
A: Yes, please be aware of any custom clearance issued by your country. You must clear the custom in order to receive your shipment.