FAQ
Frequently Asked Questions
How do I cancel or make changes to my order?
Because we process orders quickly, once your order is confirmed, we can no longer cancel or modify it. Please see our return policy for more information.
How do I know if my order has been confirmed?
You will receive a confirmation email listing the items you have purchased.
What payment methods do you accept?
We accept all major credit cards (Visa, Visa Debit, MasterCard, American Express), as well as PayPal and Afterpay.
What is Afterpay?
Afterpay allows you to make purchases now and pay in four payments every two weeks without interest. Available for U.S. customers meeting Afterpay's eligibility requirements.
Can I return or exchange an item not purchased on shopcosmicbomb.com?
We only accept returns for items purchased directly on our website. If purchased from an authorized retailer, please contact them directly.
What should I do if I receive a faulty or damaged product?
Please contact us at info@cosmicbomb.com within 48 hours of receiving your order with your order number ready.
Where can Shopcosmicbomb.com accept orders from?
We accept worldwide orders.
Where is my shipment?
Track your order through the carrier’s website or via the Track Order link in your account.
What shipping and handling options are available?
We ship via United States Post Office using their latest rates.
What is Route shipping insurance?
Route covers packages that are lost, damaged, or stolen during transit. If purchased, Route assists with refunds or replacements.
Are your products vegan?
Many of our products are vegan-friendly.
Are your products cruelty-free?
Yes! Cosmic Bomb is 100% cruelty-free. Our glitters are never tested on animals and are ethically made for a guilt-free glow.